A virtual agent is a term typically used to describe a type of chat bot used for business.
A virtual agent could be a virtual sales agent, a virtual customer service agent, or another type of virtual agent. A virtual agent is an automated version of a human customer service agent.
There are many virtual agents on the Internet, on websites and on social media. They offer help with websites, give information about their companies products or services, answer users questions, provide support, sales, and customer service.
Bot Libre makes it easy for you to create your own chat bot, or virtual agent.
You can create your own bot, and embed it on your own website, or mobile app. You can create bots for website help, technical support, sales, marketing, customer service, or to automate social media.
Bot Libre bots require no programming, and can be trained easily using several methods. Bots can be trained by importing FAQ's, scripts, and chat logs, reviewing and editing responses from our Admin Console's Training & Chat Logs page, or through conversations with you and other people, or from listening in on live chat.
To create your own bot follow the steps in the how to How to create your own chat bot in 10 clicks
Once you have created your bot, you can 'Edit' it to change any of its information. You can change your bot's picture or choose an animated avatar from the Avatars page in its Admin Console. You can also connect your bot to Twitter, Facebook, or email, or have it join an IRC chat room. You can import chat logs, or words from Wiktionary, or data from WikiData. You can browse the internal structure of your bots memory. If your are an advanced user, you can program or script your bot using AIML or Self. You can view your bot's log.
To link to your bot you can select it and copy its URL from your browser, this is its unique URL. You can also embed your bot on your website or blog, you can learn how from the Embed page. To get to your bot's Embed page click on its Embed button.
The Embed page provides several different types of embedding, and many embedding options to control the look of the bot on your page. The "Box" embedding option is the most common for a virtual agent, and gives you a "Chat Now" button on your page.
The embed page also lets you enter a CSS styles sheet to customize the look and feel of your bot's popup. You can also customize the style settings in the generated code.
Once you add the code to you website, you will get a "Chat Now" button on your website. When users click the button your virtual agent will popup in-page offering its help.
If you also want to add live chat to your website, you can do that by creating a Live Chat Channel, and getting its embed code from its embed page.